Terms and conditions

This Terms of Service subject to the Term and Conditions is effective upon acceptance for all new users and from July 1, 2024 for existing users.

Welcome to yana.ae, the website (the "Site") of YANA, covering all registered domain endings, such as ".ae". YANA provides its services and Terms of Service ("TOS") to you subject to the terms and conditions ("Terms & Conditions") detailed herein.
By using our Site, application and services you confirm that you are either at least 18 years of age or are accessing the Site and its services under the supervision of a parent or legal guardian.

By using our Site, application and services you confirm that you are either at least 18 years of age.

Before you may use the Site, you must read and accept all of the terms and conditions in, and linked to, this Terms of Service ("TOS") and the Privacy Policy on our website. This TOS is effective upon acceptance. Use of any functionality of the Site, makes you a user ("User") and constitutes your acceptance of this TOS and all applicable laws. If this TOS conflicts with any other documents, the TOS will control for the purposes of usage of the Site.
You may only use certain portions of the Site if you are a YANA registered visitor or buyer. If you do not agree to be bound by this TOS and the Privacy Policy, you may not use the Site in any way.

Individuals who did not register their e-mail address at Site might not be able to access or use all the information and functionality presented on Site. For avoidance of doubt, such individuals are also considered a "User".

GENERAL TERMS

If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time YANA may offer special promotional offers, which may or may not apply to your YANA account. You agree to be bound by any additional terms and conditions for these special offers. Headings are for reference purposes only and do not limit the scope or extent of such section. The laws of the United Arab Emirates will govern this TOS and the relationship between you and YANA. The failure of YANA to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. YANA does not guarantee it will take action against all breaches of this TOS. Except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this TOS. This TOS constitutes the entire agreement between you and YANA and governs your use of the Site, superseding any prior agreements between you and YANA with respect to the Site.

COUNTRY OF DOMICILE

YANA and Site are owned and represented by YRJ Garments Trading LLC having its registered office and place of business at Dubai, Al Barsha Heights, Damac Smart Tower, 23rd floor, Dubai, United Arab Emirates ("UAE").

LAWS AND JURISDICTION

These TOS subject to the Terms and Conditions mentioned here are governed by, and construed in accordance with, UAE law.

If you have any questions or comments about these Terms and Conditions, YANA, Site or associated Service, please send an email with the subject line "TOS Query" to [email protected]

TERMS OF SERVICE

DESCRIPTION OF SERVICES

In the site, YANA provides users with access to sales of lifestyle, fashion and luxury products and services online (the "service"). You are responsible for obtaining access to the site, and that access may involve third-party fees (such as internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the site. YANA owns the site.

LICENSE AND SITE ACCESS

YANA grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in YANA's sole discretion) an unreasonable or disproportionately large load on YANA's infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by YANA to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by YANA.

ACCOUNT REGISTRATION

In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United Arab Emirates or other applicable jurisdiction. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or YANA has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, YANA has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify YANA immediately of any unauthorized use of your account or any other breach of security. YANA reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.

DISCLAIMER OF WARRANTY

All content, products, and services on the site, or obtained from a website to which the site is linked (a "linked site") are provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

YANA does not endorse and is not responsible for (a) the accuracy or reliability of any opinion, advice or statement made through the site by any party other than YANA, (b) any content provided on linked sites or (c) the capabilities or reliability of any product or service obtained from a linked site (d) any technical or human errors that arise from software, tech, IT (Information Technology), bug, malware, virus attack, hack, not limited to these unforeseen situations which may or may not result in inaccurate content, pricing (YANA pricing) and original retail price, description, etc.

Other than as required under applicable consumer protection law, under no circumstance will YANA be liable for any loss or damage caused by a user's reliance on information obtained through the site or a linked site, or user's reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

All promotional dates refer to the current year, unless otherwise stated.

LIMITATION OF LIABILITY

You expressly understand and agree that YANA and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, inaccurate pricing due to human error, technical error or bug, software glitches etc., damages for loss of profits, goodwill, use, data or other intangible losses (even if YANA has been advised of the possibility of such damages), resulting from use of the site, content or any related services.

INDEMNITY

You agree to indemnify and hold YANA (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys' fees, or arising out of or related to your breach of this TOS, or your violation of any law or the rights of a third party.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile.

ELECTRONIC COMMUNICATION

We accept payments via Visa and MasterCard credit/debit cards, Cash on Delivery and Bank Transfer. Cash on Delivery payment option is available without limitations for deliveries in UAE.

When you use the Site or send emails to YANA, you are communicating with YANA electronically. You consent to receive communications from YANA electronically. YANA will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

An additional fee for the Cash on Delivery service of 30 AED in U.A.E. is applied.

SITE-PROVIDED EMAIL AND POSTINGS

The Site may provide users with the ability to send email messages to other users and non-users and to post messages on the Site. YANA is under no obligation to review any messages, information or content ("Postings") posted on the Site by users and assumes no responsibility or liability relating to any such Postings. Notwithstanding the above, YANA may from time to time monitor the Postings on the Site and may decline to accept and/or remove any email or Postings. You understand and agree not to use any functionality provided by the Site to post content or initiate communications that contain:

Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law.

ADVERTISEMENTS OR SOLICITATIONS OF ANY KIND

Impersonate others or provide any kind of false information.
Personal information such as messages which state phone numbers, social security numbers, account numbers, addresses, or employer references.
Messages by non-spokesperson employees of YANA purporting to speak on behalf of YANA or containing confidential information or expressing opinions concerning YANA.
Messages that offer unauthorized downloads of any copyrighted or private information.
Multiple messages placed within individual folders by the same user restating the same point.

CHAIN LETTERS OF ANY KIND

Identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message. This prohibition includes but is not limited to a) Using YANA invitations to send messages to people who don't know you or who are unlikely to recognize you as a known contact; b) Using YANA to connect to people who don't know you and then sending unsolicited promotional messages to those direct connections without their permission; and c) Sending messages to distribution lists, newsgroup aliases, or group aliases.

LINKS

The Site or third parties may provide links to other World Wide Web sites or resources. Because YANA has no control over such sites and resources, you acknowledge and agree that YANA is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that YANA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

ACCESS TO PASSWORD PROTECTED/SECURE AREAS

Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

Minors under the age of 18 shall be prohibited to register as a user of this website and are not allowed to transact or use the website.

MODIFICATION AND NOTIFICATION OF CHANGES

YANA reserves the right to make changes to the Site, related policies and agreements, this TOS and the Privacy Policy at any time. If YANA makes a material modification to this TOS, it will notify you by: sending an email to the address associated with your account. YANA is not responsible for your failure to receive an email due to the actions of your ISP or any email filtering service; therefore, you should add YANA to the list of domains approved to send you email (commonly known as your “whitelist”); and displaying a prominent announcement above the text of this TOS or the Privacy Policy, as appropriate, for thirty (30) days, with (i) and (ii) being deemed sufficient notification, of such changes.

After notice of a modification to the TOS or the Privacy Policy has been posted for 30 days, the notice will be removed and a brief description of the modification and the date that it went into effect will be placed in the Historical Modifications section at the end of the TOS and Privacy Policy. If you have not used the Site for more than 30 days, you should check these two sections for any modifications to the TOS or Privacy Policy prior to any further use of the Site. Should you wish to terminate your account due to a modification to the TOS or the Privacy Policy, you may do so by sending an email with the subject line "Termination" to the following email address: [email protected] . If you choose to continue using the Site, you agree that by doing so you will be deemed to accept the new TOS or Privacy Policy, as relevant.

TRADEMARKS

The trademarks, logos and service marks ("Marks") displayed on the Site are the property of YANA and other parties. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of YANA or such third party which may own the Marks. All information and content including any software programs available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.

PROCEDURE FOR CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT

YANA respects the intellectual property of others, and we ask our users to do the same. YANA may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be infringing the intellectual property of a third party. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide YANA's Support the following information:

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
A description of the copyrighted work or other intellectual property that you claim has been infringed;
A description of where the material that you claim is infringing is located on the Site;
Your address, telephone number, and email address;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

YANA's support for notice of claims of copyright or other intellectual property infringement can be reached via email at [email protected] with the subject line "intellectual property".

YANA may update this mailing address from time to time. You agree that changes to this mailing address shall not constitute a modification to this TOS.

SURVIVAL OF TERMS AFTER AGREEMENT ENDS

Notwithstanding any other provisions of this TOS, or any general legal principles to the contrary, any provision of this TOS that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this TOS.

BUYING TERMS

This section constitutes a binding agreement between the User (hereafter within these Buying Terms "Buyer") and YANA.

Buyer wishes to purchase certain items ("Item") as may be displayed and described on our Website/App. It is YANA’s sole discretion to display or remove the displayed item depending on its availability or non-availability. YANA is not liable to inform or alert the Buyer before removing or adding such an item. YANA wishes to sell the Item, subject to Buyer agreeing the following Buying terms and Terms of Service:

Buyer acknowledges that YANA's authentication process is in-house and independent.
As a courtesy to the Buyer, YANA may or may not provide descriptions and condition description of the Item on site and through other direct or indirect, online or offline means of communications. Buyer should note that descriptions of Item are not warranties and that each Item is sold ‘as is’.
Buyer canceling an installment order has to contact YANA via email at [email protected] informing the wish to do so.
The methods of payment for a purchased Item as accepted by YANA are communicated via Site. Usually includes:
- Credit Card
- Cash-On-Delivery within the UAE
- Bank Transfer

PRODUCT DESCRIPTIONS

YANA attempts to be as accurate as possible. However, YANA does not warrant that product descriptions, titles, attributes, specifications, price or other content or any other information related to the product(s) are accurate, complete, reliable, current, or error-free.

YANA holds ownership in the way the titles or content are laid out, arranged and standardised.

PRICING

YANA Price

"YANA Price" means the decided selling price of a product. Certain products may have a "Was Price" displayed when the item goes on sale, which is determined using the recent price history of the product on YANA Website/App.

With respect to items on sale on YANA, we cannot warrant the price of an item until your order is confirmed by us. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation and the refund thereof. YANA is not liable to contact the customer for any item that is priced incorrectly.

DELIVERY

YANA generally does not confirm and ship the order until after we have received approvals from our third-party Partner authentication services who verify your credit card details and account.

YANA may be unable to successfully deliver items because of a mismatch in live inventory listings. In such cases, YANA may cancel such orders if an item is unavailable or damaged/found in a poor condition, and make a full refund if the order has been paid for. The placement of an order does not guarantee delivery of an item.

YANA is not liable for delay in orders because of Customs clearances at destination.

YANA will NOT deal or provide any services or products to any OFAC sanctions countries in accordance with the law of UAE. Regulations may prohibit the importation of items made with exotic materials (e.g. crocodile skin) to certain countries. Please contact the Client Care Service for more information.

RETURNS

Buyer is liable to read specific return terms and conditions and other policies related to returns here https://yana.ae/deliveryy/ and be informed about the return & refund policies before initiating a return.

Returns are accepted on selective items and all returnable Items can be returned for a refund of the purchase price ("YANA") provided that:

Buyer expresses a wish to return is required and obligated to inform YANA about returns made or to be made or to initiate a return. Contact YANA via Phone: +971 50 435 6518; Email: [email protected] within 3 Days of the Buyer's receipt of the Item along with the order number for the item.
Item is returned undamaged in the original condition it was received, with YANA packaging includes; original papers, original packaging, and tags still attached.
Item is handed over to the courier within 3 days of the return collection being initiated by YANA.
Buyer hands over the item to the designated courier as booked by YANA for the respective collection. YANA shall not be liable for any loss and/or damage to the Items shipped via any other courier/post.
Items that are marked as ‘No returns on this item’ are once purchased, such items cannot be returned.
YANA shall process the refund of the amount paid by the buyer towards the purchase excluding: TLC Promo Cash, Promotional Vouchers, Shipping Costs, Customs, and other local taxes.
YANA shall deduct the Shipping Costs and Customs Duties & Taxes paid towards a return shipment due to failure of delivery in the event of the buyer being not contactable and/or not available to clear the customs (payment of duties, additional documents) and/or to receive the delivery.

REFUNDS:

Refunds are processed within 7 Business Days after the returned item has been received by YANA and checked for Quality & Condition.
All prepaid orders (Credit Card, BT) are refunded to the original method of payment and cannot be substituted/transferred to any other method.
Cash payment orders are refunded only via an online transfer to a Bank Account. Buyer is liable to bear any costs/fees applied by the bank for the transaction and/or currency exchange.
All international transactions are converted to USD and the received amount shall be refunded to the buyer's original method of payment for the exact value as received. Any difference in the refund amount due to currency exchange is the responsibility of the buyer.
Credit card refunds, once initiated, may take 7-14 Business Days to complete the bank's processing and be credited to the buyer's account. Bank Transfers may take 3-5 Business Days for completion once processed.
Refund shall be processed for 100% value of the item(s) and does not include any Shipping Costs, TLC Promo Cash, Vouchers, Customs Duties & Taxes, and/or any other local taxes paid by the buyer.
In case of an unsuccessful delivery, any Customs Duties & Taxes borne by YANA shall be deducted from the buyer's refund.

WARRANTY

United Arab Emirates (UAE) has committed to implement VAT starting 1 January 2018. With a standard rate of 5%, VAT will apply to most of the supplies of goods and services supplied from this date. Businesses/individuals in UAE are required to comply with the new VAT rules and obligations - charge VAT, issue tax invoices, file periodical VAT returns and pay VAT when due to the tax authorities.

Following the KSA Government’s announcement, VAT Rate to increase from 5% to 15% from July 1, 2020.

Date	Charges applicable on the return of items
Until June 30, 2020	5% VAT + 5% Duties + Administrative charges
From July 1, 2020	15% VAT + 5% Duties + Administrative charges

YANA also has to follow the rules and obligations for VAT set by the Governments in UAE and KSA. All prices shown on YANA website are inclusive of VAT for customers from the UAE. The exact VAT applicable to your order will be calculated upon checkout based on the selected delivery destination.

In addition, for orders delivered outside the UAE local import taxes may be applied to your order and these will be shown at checkout.

IMPORT & ADMIN CHARGES

YANA items are shipped from Dubai, UAE. Almost all countries apply Customs duty on import of items. Hence, all international deliveries from YANA are subject to import and admin charges which are collected as follows:

For GCC Countries (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia): The import and admin charges are included in the item price and need not be paid at the time of delivery.
For the USA: Import and admin charges are not included in the item price and are to be paid by the buyer at the time of delivery. Exception—if import and admin charges are charged upfront at the time of purchase then no further charges are to be paid at the time of delivery. [ This exception is currently applicable for selected orders only ]
For Rest of the World: Import and admin charges are not included in the item price and are to be paid by the buyer at the time of delivery.

Buyers are liable to check duty rates for their own country. We suggest that you seek Internet Assistance to get an estimate of the applicable Customs Duties & Taxes in your country.

Customs duty on orders placed via credit card (CC), BT are collected by the courier partner directly at the time of Customs clearance.

AUTHENTICITY

YANA assures product authenticity and offers a money-back guarantee for inauthentic items. However, we are not liable to refund for modifications in items from the seller’s end.

RESTRICTIONS

YANA wishes to inform that we do not ship any precious metal/ gemstone items to Kuwait. This restriction may include fine jewellery and precious metal watches. Regulations may also prohibit the import/export of items made with exotic materials to/from the UAE.

PAYMENT METHOD

YANA provides all possible payment options for our customer's convenience. Cash on Delivery (COD), Credit Card (CC), ИЕ, and Third-party payment services, being some of them. Please note some payment methods might be unavailable for specific destination countries, specific products, or customers. In certain cases, for payments made via Credit Card, we might get in touch with you to request for additional personal documents, such as a passport copy or ID card, in order to confirm your order. This is required to verify the identity of the buyer and protect the cardholder against any possibility of fraudulent payments.

YANA has the right to suspend or terminate the payment options available on your account and refuse any and all current or future use of the payment options available on the site (or any portion thereof).

YANA is not liable or bound to inform or send specific communication to the user regarding the changes on the website (or any portion thereof). The customer is responsible to get in touch with YANA in order to get the payment options reactivated.

Cash on Delivery (COD):

COD option is available for the UAE only.

Credit Card Payments:

We accept payments through all major credit/debit cards. The cards are charged on-site via our secure payment partners or the amount of the order value. Credit card companies may have additional charges based on the currency of your card.

Bank Transfer:

We accept payments by Bank Transfer. Banks may have additional charges based on the currency of BT.

PROMOTIONS AND CODES

Buyer can redeem only one voucher/promotion code/coupon against one order.
YANA does not allow redeeming more than one promotion/ coupon/ voucher codes for one transaction.
Validity and offer of the coupon/ voucher/ promotion code applicable per transaction are dependent on the T&Cs published on the promotion banner or voucher.
YANA reserves the right to withdraw and or amend any promotional offer without prior intimation to the buyers.
YANA may conduct social media competitions. Winners of such competitions are selected as specified under the terms of use of the respective competition. YANA reserves the right to not disclose the details of the participants to the competition.
The results of any such competitions and contests will not be discussed by YANA. YANA holds the right to not disclose any such information. The participants to such competitions do not hold the right to contest or question the results in any way.

LOSS OR DAMAGE

Upon delivery, YANA shall maintain adequate insurance coverage for the consigned merchandise including risks of fire, flood, theft, and damage. All risk of loss or damage to the merchandise in transit up till the item is inspected by YANA shall be borne by you. If the condition of the item is re-evaluated to be poorer than the earlier estimate, YANA reserves the right to reduce the payout amount for the item.

To send us your items:

Package your items securely and send your package to:

YRJ Garments Trading LLC

Damac Smart Heights, Al Barsha Heights

Dubai, United Arab Emirates

Tel: +971 50 435 6518

Free pick up only If you are in the GCC, email us your phone number and address to arrange a free pickup through Aramex.

Services performed:

The Luxury Closet may perform minor servicing like battery changes, oiling, greasing and dust blowing the parts; resetting the chronograph for quartz, time and date. Batteries are only changed for non-functioning watches and The Luxury Closet holds rights to discard the old and non-functional battery. The Luxury Closet does not perform any other repairs, actions, or maintenance to the watch mechanics or its aesthetics.

PARTNERSHIPS AND ASSOCIATIONS

Third party associates, bloggers, influencers, social media celebrities, celebrities and any other party that is involved in media promotions in any way is termed as "Partners".

YANA welcomes and runs several partnership programs with bloggers, and influencers for promotions. YANA at its discretion can choose to continue or discontinue the partnership. The intention of this partnership is for promotion and YANA is not obligated or liable to pay for any such activities or events that the Bloggers or influencers might conduct or hold.
Bloggers and influencers are bound by the contract that is given out to you at the start of the partnership.
Item(s) that are loaned to partners, influencers, and bloggers must to be returned to YANA within 7 days of loan out. The items must be returned in their exact condition with all that is included, packaging and tags attached.
If the item(s) are found damaged or missing packaging/tags etc. upon return, the partner, blogger, and influencer is obligated to pay full price of the item as a damage fee. YANA holds all rights and discretion to decide and negotiate the damage fee in any such event.
"Partner" program is purely for agents who help us source items. The commission and conduct by the agent is solely based on the initial contract.
In case of social media mentions, the partner is obligated to give full credits due to YANA.
Social media tags and mentions should be placed in a very visible and "exclusive" manner.
Partners must use @yanaworld_official to tag YANA along with a mandatory, "exclusive" and dedicated caption.
YANA shall, time and again, conduct social media competitions. Winners to such competitions are randomly selected. YANA reserves rights to not disclose the details of participants to the competition.
Buyer can only redeem one promotion/ coupon/ voucher code at a time; per transaction.
YANA does not allow redeeming more than one promotion/ coupon/ voucher codes for one transaction.
Validity and offer of the coupon/ voucher/ promotion code applicable per transaction is dependent on the T&Cs published on the promotion banner or voucher.
YANA reserves rights to withdraw any promotional coupon code without any prior intimation to the buyer.