Delivery and Payment

DELIVERY, PAYMENT, RETURN, REFUND FOR ONLINE STORE

If you have any questions please contact our Client Care Centre +971 50 435 6518 or email to [email protected]

DELIVERY & RETURNS

DELIVERY

The delivery time of items depends on the location of the customer and payment method. You can check the delivery time of each item by selecting the destination country in the product page. Refer to the table below for more details:

Destination	Payment	Shipping/Delivery Cost	Delivery Time**
DUBAI	Cash on Delivery (COD)*	FREE	4-8 hours
UAE	Cash on Delivery (COD)*	Included from 2000 AED,    usual 30 AED	1-2 business    days
UAE	Credit card (CC) / BT	Included from 2000 AED,  usually 30 AED	2-4 business   days
Rest of the World	Credit card (CC) / BT	Included from 5000 AED	See note below

*Cash on Delivery (COD) charges are different from Shipping charges.
**In some cases, such as delivery to countries outside the Middle Eastern region, the delivery time can take up to 2-3 weeks. You can see the delivery time of a particular item on that item’s product page.

NOTE: We do not ship any precious metal and gemstone items to Kuwait.

INTERNATIONAL DELIVERY

YANA  will NOT deal or provide any services or products to any OFAC-sanctioned countries in accordance with the law of UAE. Customers will be responsible to pay Customs & Duties, VAT charges and/or any other local taxes as applicable in the destination country. The importation of products made with exotic materials (e.g. crocodile skin, python skin) may be restricted to certain countries. Please contact the Client Care Centre for more information. Products listed on YANA can be shipped to these countries:

Afganistan	Egypt	Lebanon	Singapore
Algeria	El Salvador	Lithuania	Slovakia
Angola	Estonia	Luxembourg	Slovenia
Argentina	Fiji	Malaysia	South Africa
Aruba	Finland	Maldives	Spain
Australia	France	Malta	Sri Lanka
Austria	The Gambia	Mauritius	Sweden
Azerbaijan	Georgia	Republic of  Moldova	Switzerland
Bahamas	Germany	Monaco	Taiwan
Bahrain	Ghana	Morocco	United Republic of  Tanzania
Bangladesh	Greece	Namibia	Thailand
Belgium	Guam	Netherlands	Turkey
Bolivia	Guinea	New Zealand	Uganda
Bosnia and  Herzegovina	Hong Kong	Nigeria	United Arab  Emirates
Botswanna	Hungary	Norway	United Kingdom
Brunei Darussalam	India	Oman	Uzbekistan
Bulgaria	Indonesia	Pakistan	Vanuatu
Burkina Faso	Iraq	Panama	Vietnam
Cambodia	Ireland	Philippines	Zimbabve
Canada	Denmark	Latvia	Seychelles
Cayman Islands	Israel	Poland	Jersey
Chile	Italy	Portugal
China	Japan	Puerto Rico
Colombia	Jordan	Qatar
Croatia (Hrvatska)	Kazakhstan	Romania
Cyprus	Republic of Korea	Saudi Arabia
United States	Czech Republic	Kuwait	Serbia

PAYMENT METHODS:

YANA provides all possible payment options for our customer’s convenience. Cash on Delivery (COD), Credit Card (CC) and BT being some of them. Please note some payment methods might be unavailable for specific destination countries, selective items, selective users.

In certain cases, for payments made via Credit Card, we might get in touch with you to request for additional personal documents, such as a passport copy or ID card, in order to confirm your purchase. This is required to verify the identity of the buyer and protect the cardholder against any possibility of fraudulent payments.

DELIVERY EXCEPTIONS:

YANA may cancel an order if an item is unavailable, and make a full refund if the order has been paid for. The placement of an order does not guarantee delivery of an item.

YANA is not liable for delay in orders because of Customs clearances at the destination.

YANA will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE. Regulations may prohibit importation of items made with exotic materials (e.g. crocodile skin) to certain countries. Please contact the Client Care Centre for more information.

CUSTOMS DUTIES / TAXES:

Our items are shipped from Dubai, UAE. Almost all countries apply customs duty on import of goods. The customer is liable to pay the Customs & Duties levied during the clearance process and also to provide any additional documents as & if requested by the Customs Officials. We suggest that you seek Internet Assistance to get an estimate of the applicable Customs Duties & Taxes in your country.

GCC: Duties & Taxes are included in the item price and no additional customs fee will be applied in the GCC countries.

Rest of the world: Customs and Duties are to be paid at the time of clearance once the item reaches the destination country. Buyer will be contacted by the courier company to make the payment.

Cash on Delivery (COD):

COD payment is applicable only on UAE orders. An additional fee of AED 30 (USD 8) is applied to all COD orders.

We accept payments through all major credit cards. All international transactions are converted to USD and at the time of making the purchase, by default you will be charged in USD.

*The actual amount charged may differ as per your bank's rate of exchange.

RETURNS

We accept cancellations/returns on selective items. We have a 3-Day Return Policy, which means all return requests, if eligible, must be raised within 3 days of receiving the delivery.

YANA shall be responsible for return collection, and the refund is processed within 7 days after the item is received and passes the quality check.

NOTE: Non-returnable items are selective items that do not qualify for returns and cancellations. Such items mention “No returns on this item” on the item page.

How does it work?

Returns can be initiated from the Buyer's account under My Purchases

REFUNDS

1. Refunds are processed within 7 Business Days after the returned item has been received by YANA and checked for Quality & Condition.

2. All prepaid orders (Credit Card, BT) are refunded to the original method of payment and cannot be substituted/transferred to any other method.

3. Cash payment orders are refunded only via an online transfer to a Bank Account. Buyer is liable to bear any costs/fees applied by the bank for the transaction and/or currency exchange.
   

4. All international transactions are converted to USD and the received amount shall be refunded to the buyer's original method of payment for the exact value as received. Any difference in the refund amount due to currency exchange is the responsibility of the buyer.

5. Credit card refunds, once initiated, may take 7-14 Business Days to complete the bank's processing and be credited to the buyer's account. Bank Transfers may take 3-5 Business Days for completion once processed.

6. Refund shall be processed for 100% value of the item(s) and does not include any Shipping Costs, TLC Promo Cash, Vouchers, Customs Duties & Taxes, and/or any other local taxes paid by the buyer.

7. In case of an unsuccessful delivery, any Customs Duties & Taxes borne by YANA shall be deducted from the buyer's refund.